Patient Charter

At St Laurences Medical Centre, we are committed to providing high-quality healthcare services to our patients. Our Patient Charter outlines the mutual expectations between the practice and our patients to ensure effective and respectful care.

Your Rights as a Patient

• Access to Care

You have the right to register with our practice if you reside within our catchment area. Registration can be completed in person or online. You are entitled to timely access to medical services, including same-day and pre-bookable appointments.

• Quality of Care

Our team is dedicated to providing evidence-based medical care that is safe, effective, and respectful. We maintain a "Good" rating from the Care Quality Commission (CQC), reflecting our commitment to quality care.

• Confidentiality

Your personal medical information is kept confidential and secure.

• Informed Choices

We ensure you are informed about your health conditions, treatment options, and associated risks to make well-informed decisions.

• Respect and Dignity

All patients are treated with courtesy, dignity, and respect, regardless of

background or beliefs.

• Feedback and Complaints

We welcome your feedback and are committed to addressing any concerns promptly. You can provide feedback directly to our reception team or through our website.

Your Responsibilities as a Patient

• Respect for Staff

Please treat our healthcare staff with courtesy and respect.

• Providing Accurate Information

Ensure that you provide accurate and complete information about your health history.

Keep your contact details up to date by notifying us of any changes.

• Appointment Management

Attend scheduled appointments or inform us in advance if you need to cancel. This allows us to offer the slot to another patient in need.

• Following Medical Advice

Adhere to the treatment plans agreed upon with your healthcare provider.

• Appropriate Use of Services

Utilise our services appropriately. For minor ailments, consider consulting a pharmacist or using the NHS 111 service before booking an appointment.

• Participation in Health Programmes

Engage in preventive health measures, such as vaccinations and screenings, to maintain your well-being.

By adhering to this charter, we can work together to ensure that you receive the best possible care at St Laurences Medical Centre.